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Useful information

Reopening policy

KEEPING YOU SAFE WHEN YOU STAY WITH US


Pre-arrival
After booking your stay, you will receive an email from Byfords that includes details regarding our socially distanced check-in service. We will also give you a courtesy call the day before your arrival to confirm your booking, take your card details for taking payment after your stay and book your check-in time slot.

Checking in
When you arrive at your pre-booked check-in time slot you will be met by one of our team behind reception, and no other guests will be checking in at the same time as you. We will have as many doors open as possible, so you avoid touching unnecessary surfaces.

During your stay
For the time being, we will not be servicing rooms during your stay. If you have any queries, for example needing extra towels etc, please call reception and items will be left outside your door. You will be dining in a well-spaced restaurant or spaced-out outside dining area, which adheres to Government guidance and we ask you to complete the breakfast pre-order form in your room and leave it outside your door the night before. We have also installed sanitising stations at all entrances and exits throughout the building.


Checking out
Your room bill will be posted under your door the morning of your departure, with instructions to call reception should you have any queries. Payment will be taken from the pre-authorised card we have on file. Please leave your key in the drop box in reception. Our team will then get working through the thorough cleaning routine (see below) in the unoccupied room and you will receive an email requesting your feedback.


Please note…

  • Byfords is now a cashless venue and all payment will be taken from your pre-authorised card
  • Every half an hour our team will have a hand washing reminder
  • We are following strict social distancing guidelines
  • All guests are booking check-in time slots and we ask you please stick to these and get in touch if you can’t make the prearranged check-in time
  • PPE (masks and gloves) will be worn by the team where necessary
  • We will only be serving pre-ordered breakfast and our dinner service will be very limited contact


OUR CLEANING REGIME

Cleaning and hygiene is of the utmost importance to us as standard and in these current times we are being extra diligent in our cleaning routine of Byfords, as outlined below.

Bedrooms
The housekeeping team will wash their hands with soap & water/hand sanitiser for 20 seconds prior to servicing each room. All unnecessary throws and cushions will be removed from rooms for the time being and windows will be open during the routine cleaning. Bins will be emptied before your stay and waste from each room will be placed in plastic bags, tied up and disposed of. Guest linen will be removed from properties in sealed bags and then linen is removed, laundered and beds re-made, the team will be wearing appropriate PPE (gloves and aprons). All in-room crockery and cutlery is washed in the restaurant dishwasher. Door and furniture handles, push plates, remote controls and fridge handles will be disinfected before your arrival. Tea, coffee, sugar and milk will be replenished before your stay

Bathrooms
Bathroom supplies and toilet rolls will be replenished before your stay. Bins will be emptied before your stay and waste from each room will be placed in plastic bags, tied up and disposed of. Door handles, taps and flushes will be disinfected before your stay, as well as our usual deep clean of the bath/shower, toilet and sink.

Reception, corridor, stairs and landing
These areas will be dusted and swept once a day. Reception top, banisters and door handles will be disinfected daily.

Toilets in communal areas
Soaps and lotions, toilet rolls and paper towels will be replenished, where necessary, once a day. Bins will be emptied frequently. Door handles, push plates, taps, flushes and soap dispensers will be disinfected regularly and the floor will be mopped daily.

All cleaning equipment will be disinfected at the end of every shift, and cloths will be washed at 60ºC.

Please do not hesitate to contact us about any questions you may have and we look for to seeing you for your stay.

You may check-in any time after 3pm. Check-out is by 11am

On arriving in Holt, you will find access to our drive between Barclays Bank and Starlings newsagent. It's a touch narrow, and the car park is a little tight (spaces are on a first-come-first-serve basis), but a higgledy piggledy world of pleasure awaits you through the door!

We take a £50 deposit at time of booking with remaining balance paid on departure.

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